Questions and answers

You need your passport and any other documents that can confirm your identity, such as your national ID card and birth certificate.

If you have a valid residence permit in another country, or have previously held one, you must bring documentation confirming the permit(s).

The process of registering arrivals normally takes a few hours, but may take longer if there are many waiting to be registered. Some may also be called in for later interviews if more information is needed.

No, you will be informed of when you should come in to be registered. You will also be transported to the registration centre. It may take some time before you are registered.

For security reasons, there are strict limitations on bringing in people who are not going to be registered, but exceptions can be made if absolutely necessary. You must report your need for a helper or assistant on the telephone.

To all newly arrived asylum seekers who submit an application for protection from February 15, 2024: Іt is no longer allowed to bring pets when staying at the National Arrival Centre or at refugee reception centres. You can find more detailed information on the website of the The Norwegian Directorate of Immigration (UDI).

You will find information about the exceptional rules for Ukrainian refugees who arrive in Norway with pets on the Norwegian Food Safety Authority webpage.

Information on rules that apply for bringing exotic pets into Norway can be found on Norwegian Environment Agency's website.

The rules for this were tightened in 2023. Nor can the National Police Immigration Service (Politiets utlendingsenhet) assist in applying for dispensation from these rules to keep the dog in Norway.

You can find more information about dog breeds prohibited in Norway on the Norwegian Food Safety Authority's website (Mattilsynet).

No. Changes to the rules concerning temporary collective protection enter into effect from July 1, 2024.

Individuals who previously had temporary collective protection, but where this protection has ceased, been revoked or not extended, will no longer have the right to be granted temporary collective protection if they apply for protection in Norway again. 

Your collective protection permit may be revoked if you

• have travelled to Ukraine for no legitimate reason
• have resided outside Norway for over six months in the course of a year

Here you can find information concerning those who are not eligible for an extension of their collective protection permit. If a person with such a background submits a new asylum application from July 1, 2024, it will no longer be handled as an ordinary asylum case, and the need for protection will be assessed on an individual basis. This means that the Directorate of Immigration (UDI) will undertake an individual assessment to determine whether you still need protection in Norway.

While awaiting the Directorate of Immigration's decision on the asylum case, the applicant will be offered accommodation in an asylum reception centre and will receive the same benefits and rights as other asylum seekers in the centre. The rights and benefits the applicant had under collective protection will no longer apply. 

Read more about this on the website of the Directorate of Immigration.

After registration, the police will consider whether there is a need for another interview before your application is sent to the Norwegian Directorate of Immigration (UDI) for processing.

Some asylum seekers may want to have a private accommodation (not in an asylum reception centre) after being registered, while the other asylum seekers need help to find somewhere to live. It is important that you tell the police if you move to a new private address, so that we can send documents and decisions to the right police district.

The law also demands that you must undergo a medical examination, either at the National Arrival Centre in Råde municipality or in the municipality where you live.

If your application is processed and approved by the UDI, it is the Directorate of Integration and Diversity (IMDi) that follows up your case further with the settlement in a municipality. The Norwegian Labour and Welfare Administration (NAV) will provide you with financial support, and the municipality will provide you (if you are a child under the age of 18) with a place in school.

Check the websides NyiNorge.no and udi.no for relevant information from the other governmental institutions.

Both your DUF number and your D number are specified on your asylum seeker card. Sometimes D numbers are not ready at the time of registration. If this was the case for you, you will not find your D number on your card. However, a new asylum seeker card will be forwarded to you as soon as you have been allocated a D number. If you have not received a new card within a week, please send an email to pu@politiet.no stating your name, address and DUF number, and ask for an updated asylum seeker card, and we will send it to you by post.

Send an email to pu@politiet.no stating your name, address and immigration file no. (DUF number), and we will send you the card by post.

The police recommend that you read this before withdrawing your application:

On 24 February 2022, the Norwegian Directorate of Immigration (UDI) and Immigration Appeals Board (UNE) decided to stop all travel to Ukraine. This means that no Ukrainians will be repatriated from Norway to Ukraine, and they do not have a duty to travel to Ukraine for as long as the travel restriction lasts.

This applies to Ukrainians whose residence permit (any type) has expired, or who have a permit that is non-renewable (student, au pair, seasonal worker etc.). It will also apply to Ukrainians who do not have a biometric passport or whose visa-free period has expired.

If you are in this category, and decide not to apply for protection, or decide to withdraw your application for protection, you will have very limited rights during your period of residence in Norway.

You will not be given a personal ID number, and you will not have the rights that a residence permit entitles you to, such as:

• Work permit
• Introduction benefits
• Place in reception centre
• Settlement
• Benefits from the Norwegian Labour and Welfare Administration (NAV)
• Healthcare services – personal doctor etc.
• Upper secondary school and studies

If you withdraw your application for collective protection and you have a valid residence permit, your residence status will not change until your current residence permit expires. When the permit expires, you will be in the same situation as other foreign nationals who have withdrawn their application.

If, after reading the information above, you still wish to withdraw your application for protection, you must do the following:

1. Complete the form (85 kB pdf)
2. Sign the form
3. Scan or take a photo of the completed and signed form
4. Send the form as an email attachment to pu@politiet.no

The police will then contact you.

You will get your submitted documents back when the registration is fulfilled. If we need further clarifications, the police will be able to keep your documents longer.

If you did not get your submitted documents back immediately after the registration, the nearest police station to your residential address in Norway will contact you in order to make an appointment for the collection of your documents. It will happen after you have received a residence permit in Norway. Remember to inform your nearest police station if your residential address in Norway changes.

You notify the nearest police station to where you live that your residential address has changed. You can find your nearest police station and contact details here.

You can read more about the rules for refugees and asylum seekers at udi.no.

At udi.no, you can read more about the rules for working if you have applied for protection as an asylum seeker. 

You can find information about the rules for giving children of asylum seekers a place in a daycare centre/nursery/kindergarten at the website of the Directorate of Education and Training (in Norwegian only).

You can find more information about how to get your children a place in a school at the website of the Directorate of Education and Training. 

• Information about schooling for children between the ages of 6 and 16 (udir.no) (in Norwegian only)
• Information about schooling for children and adults between the ages of 16 and 24 (udir.no) (in Norwegian only)

Then you should not go to the police again if you have already completed your registration there.

Applicants who have left their place in an asylum reception centre, or who have only had private accomodation in Norway but want to get an accomodation in an asylum reception centre, must contact the Norwegian Directorate of Immigration (UDI) directly. You can find more information about this on the UDI's website.

Here you can find information about where and how Ukrainian nationals can report for registration in the police district in which you live.

If we do not have capacity to register them before they need to find another place to stay, they will be offered emergency accommodation.

The police cannot help you find interpreter services.